CERTIFYING QUEENSLAND'S FUTURE
Privacy, terms & professional liability
How Apex Approvals collects and handles your personal information under the Australian Privacy Principles, the terms that govern use of this website, and the basis on which we provide certification and advisory services.
Last updated 15 February 2026
Privacy & Collection Statement
In the course of providing building certification and advisory services, we collect personal information including your name, company or council, postal and email addresses, telephone numbers, and information about the property and building work relevant to your matter. Where required for an application or certificate, this may include property ownership details, plans, and documents prepared by you or your consultants.
We collect and use personal information to provide our services — assessing applications, issuing certificates and decision notices, carrying out inspections, and meeting our obligations as a building certifier. We also use it to respond to enquiries, prepare quotes and invoices, maintain our records, and comply with our legal and regulatory duties. If you do not provide the information we request, we may be unable to assess your application or provide the service you have asked for.
As part of the certification process we are required to lodge documents with, and disclose information to, relevant authorities — including local councils, the Queensland Building and Construction Commission, and other government agencies as required by law. We may also disclose information to other consultants engaged on your project (such as engineers, surveyors and fire safety practitioners), and to our professional advisers and service providers who assist us to operate our business. Certain documents we issue, such as decision notices, may form part of a public record maintained by an authority.
We take reasonable steps to protect personal information from misuse, loss and unauthorised access, and to retain records for as long as required by law and our professional obligations. Some information may be stored using cloud-based service providers whose facilities are located outside Australia; where this occurs, we take reasonable steps to ensure your information is handled consistently with the APPs.
When you contact us through this website or by email, we collect the information you provide so we can respond. Our website may use cookies and analytics to understand how it is used and to improve it; you can disable cookies in your browser, though some features may not work as intended.
You may request access to the personal information we hold about you, and ask us to correct it if it is inaccurate or out of date, by contacting us using the details below. If you believe we have breached the APPs, you may make a complaint in writing and we will respond within a reasonable time. If you are not satisfied with our response, you may refer the matter to the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
Apex Approvals Pty Ltd (ABN 73 695 424 438) (“Apex Approvals”, “we”, “us”) is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This statement explains what we collect, why we collect it, and how you can access, correct or complain about our handling of your information.
Terms of Use
This website is operated by Apex Approvals Pty Ltd. By accessing or using the site, you agree to these terms. If you do not agree, please do not use the site.
The content on this website is provided for general information about our services and does not constitute professional, certification or legal advice, and should not be relied on as such. Building and certification requirements depend on the particular facts of each project. You should obtain advice specific to your circumstances before acting. No client or advisory relationship is created by your use of this website; a relationship arises only once we have agreed the scope of an engagement in writing.
We take care to keep the website accurate and current, but we do not warrant that the content is complete, up to date or free from error, and we may change it at any time without notice. We do not guarantee that the site will be available uninterrupted or free of faults.
All content on this website — including text, logos, graphics and layout — is owned by or licensed to Apex Approvals and is protected by copyright and trade mark laws. You may view and print content for your own information, but you must not reproduce, adapt or distribute it for any other purpose without our written permission.
This website may contain links to third-party sites for convenience. We do not control and are not responsible for the content, accuracy or practices of those sites, and a link does not imply our endorsement.
These terms are governed by the laws of Queensland, Australia, and you submit to the non-exclusive jurisdiction of the courts of that State. We may update these terms from time to time by posting the revised version on this page.
Professional Indemnity & Limitation of Liability
Apex Approvals provides building certification and related advisory services. Our certifiers are appropriately licensed and we maintain professional indemnity insurance as required for the services we provide. The following sets out the basis on which we accept liability for our work.
We are engaged to perform the specific certification or advisory scope agreed with you in writing. Our assessment is based on the documents and information provided to us, and on the legislation and standards applicable at the time. We rely on the accuracy and completeness of information supplied by you and your consultants, and we do not independently verify that information unless our engagement expressly says so. Our certificates and notices address only the matters within their stated scope and do not warrant the design, workmanship, or fitness of the building for any particular purpose.
To the extent permitted by law, our liability to you arising out of or in connection with our services — whether in contract, tort (including negligence), under statute or otherwise — is limited as set out in our engagement terms, and we are not liable for any indirect or consequential loss. Nothing in these terms excludes, restricts or modifies any right or remedy, or any guarantee, warranty or other term implied or imposed by law that cannot lawfully be excluded or limited.
Where applicable, our liability may be limited by a scheme approved under professional standards legislation. Where such a scheme applies to the services we provide, our liability is limited in accordance with that scheme.
This page is a plain-language summary. The specific terms, insurance particulars and limitations that apply to your matter are those set out in the engagement agreement we provide for your project, which prevail to the extent of any inconsistency with this page.